g320 Job/Board Opportunities

Tenancy Services Officer - PCHA

 

Tenancy Services Officer (LBB Contract) - Full Time

Salary circa £40k

PCHA is a successful, small community-based registered provider of social housing based in Penge, Southeast London. We own and manage 626 homes, with 66 more due to be handed over in spring of 2025. This includes homes that we own and those that we manage as part of our partnership with the London Borough of Bromley, and we are passionate about working together with our residents and making a positive impact on our community.

We are seeking an experienced Tenancy Services Officer to provide a fantastic service to our residents, dealing with all tenancy-related matters including support to sustain tenancies, managing arrears, ASB, onboarding of new schemes and sign up of new residents, complaints and resident engagement. This is a pivotal role and will be crucial to our future success, ensuring the service we provide to residents is positive and proactive. We have a small but dynamic team and this means that you will have the unique opportunity to make a real difference to both PCHA and our residents.
We are looking for an established housing professional with at least 3 years’ tenancy management experience. You will need a positive and resilient approach with excellent communication and relationship building skills. As well as experience of tenancy services and a passion for customer service, the successful candidate will embody the vision, values and ambitions of PCHA. 

​

The successful candidate will need to:

• have a positive outlook and approachable manner
• be customer focussed and able to solve problems
• be proactive, supportive and non-judgemental
• have strong experience of delivering proactive and holistic tenancy services
• be highly organised, with good admin and IT skills
• be resilient and able to stay calm under pressure
• be self-motivated and able to work autonomously

You will need to have a full driving licence and access to a vehicle.

Visit www.pcha.co.uk to find out more about us.

 

Housing Officer ready to join the Keniston team? Please contact Adecco directly to apply.

 

Adecco: Job Ref: JN-022025-412992

 

A fantastic opportunity has emerged for a Part Time Housing Officer to join Keniston in a permanent post, paying £32,203.20. The working hours are 4 days each week (28 hours), Tuesday to Friday.

 

The post holder will be working from home but also needed to attend the Orpington office in Kent (minimum 1 day each week) and expected to own a patch of approximately 224 units which will include leasehold and general needs homes. You will be expected to seek out solutions for all customers whatever their needs and will need to be able to think independently and creatively.

 

Covering a geographical patch across 4 local authority areas (Crawley, Croydon, Islington, Lambeth) by car and public transport, your working days will be Tuesday to Friday, but this is open to some negotiation if needed. You must be available to work occasional evenings with reasonable notice.

 

The successful candidate will be expected to have knowledge of/experience in:

 

* Providing a professional and knowledgeable estate and facilities service to residents in a range of tenures and resolve issues efficiently and effectively.
* Estate Inspections: Inspecting and grading communal areas and estates, raising and following up on appropriate corrective actions to customer resolution.
* Estate and facilities management: Providing a responsive and efficient estate, block and facilities management service to ensure residents' communal areas and neighbourhoods are pleasant, well-maintained and safe places to live.
* Service Charges: Understanding all services and charges provided to estates, properties and communal areas and checking the quality of services provided to ensure these represent value for money.
* ASB: Tackling and reducing the effects of anti-social behaviour on estates and in communal areas.
* Housing sector knowledge: including knowledge around property management, service charges, health and safety, personal safety and working with vulnerable people.
* Monitoring the financial costs of managing properties and scrutinise service charges (desirable).
* Managing cleaners, scheme managers and caretakers but not income recovery.

Please note, applicants will ideally be a car driver with their own vehicle, due to the 224 homes across 4 local authority areas (Crawley, Croydon, Islington, Lambeth) that they will be managing.

 

Only applicants who feel they meet the above criteria, and can start as soon as possible (4 week's notice period maximum) need apply for this role as Keniston is keen to fill this vacancy as soon as possible.

​

H

​

​​

 

 

​​​