g320 Job/Board Opportunities

Estate Services Officer

Location: 14 London Road, Northfleet, Kent, DA11 9JQ
Contract length: Permanent (office /site based)
Hours: 35 hours per week (Monday to Friday)
Salary: £29,381.69

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We are looking for an enthusiastic person to join our Housing and Maintenance Operational team on a permanent basis to undertake general building maintenance, caretaking and deliver a handy person service.

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About the role

To provide an excellent building maintenance, caretaking and handy person service ensuring the Association’s buildings are safe, clean, and tidy at all times. To also ensure buildings and practices meet Health and Safety standards and legislation requirements.

 

Key Duties

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• Building Maintenance

• Carry out regular checks of communal areas, and ensure they are kept safe, free from damp and without obstructions, ensuring that estates inspection forms are fully completed and submitted.

• Undertake minor communal repairs as directed; report other repairs to GCHA staff.

• Assist with monitoring the quality of contracted services as directed (e.g. reactive maintenance, planned maintenance, cyclical maintenance, gardening, and cleaning).

• Carry out supplementary cleaning duties e.g. clearing spillages where not covered under contract arrangements.

• Ensure communal lighting is operational and, where appropriate, change light bulbs and diffusers; adjust timers for seasonal variation.

• Ensure sites are free from bulky refuse.

• Ensure grounds and parking areas are maintained appropriately, including sweeping leaves and other debris regularly.

• Carry out minor gardening works at GCHA sites.

• Complete decorating to common parts of estates as required.

• Health and Safety

• Complete the fire alarm testing on all estates with alarms weekly and update the logbooks and IT system as required.

• Complete the emergency light testing on all estates and update the logbooks and IT system as required.

• Complete the inspection of fire doors as required, updating the IT system as necessary and liaising with the Customer Services Officers as necessary so that any remedial works can be arranged.

• Complete gritting of sites as required.

• Handy Person Service

• Occasionally provide handy person service to tenants to maintain safety and security within their homes where trained and/or qualified to do so.

• Complete ‘Home MOT’s’ residents’ home, checking for any H&S issues and dealing with any minor repairs as required, and completing the necessary forms and updating the IT system.

 

About you

We are looking for an organised, self-motivated person who can demonstrate knowledge of practical skills for carrying out minor repairs and has a good awareness of Health and Safety and Security issues. You need to have an eye for detail, a quick learning solution focused and empowered to use their initiative and feel comfortable making decisions.

You will need to be confident using Microsoft packages and ideally some experience of using CRM systems and writing letters.

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A full UK drivers’ licence is essential and experience of working within a social housing environment would be an advantage.

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What you will get

You will be joining a small, hardworking, and friendly team and organisation. Excellent annual leave entitlement of 30 days. We will support and develop you and your skills during your time with us. We are offering this role at £29,381.69 on a 35-hour working
week.

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How to apply

If you are interested in this role, then please send a CV and covering letter to GCHA, 14 London Road, Northfleet, Kent DA11 9JQ. Alternatively, please email both to general@gcha.org.uk with the subject line: Estate Services Officer.

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If you would like to have a formal discussion regarding the role, then please call on 01474 369830 and ask to speak with the Housing and Property Manager, Claire Billis.

 

CLOSING DATE: 23rd May 2025

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Corporate Services Manager/Company Secretary

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This is an exciting time to be joining Ekaya Housing Association, we have ambitious growth plans, and you will need to be comfortable working in a busy environment, with the energy and drive to proactively deliver in the role.  We are looking for a great HR/Governance professional who thrives on variety and a challenge. You will lead our HR services, manage our office facilities, support our board governance work, as well as comms.

 

If you feel this is the right opportunity for you and would like to find out more or apply, please download our recruitment pack and submit an up to date CV along with a personal statement. Ideally in no more than two pages we want to hear about your motivation for applying to this role/ organisation, and evidence of how relevant your offer is to the person specification.  Please submit your completed application by email to recruitment@ekaya.co.uk.

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Closing date: 5 pm on Monday 5th May 2025.  

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Interviews and testing will take place on Thursday 15th May 2025.  

 

Recruitment pack:

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• Advert

• Job Description

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Tenancy Services Officer - PCHA

 

Tenancy Services Officer (LBB Contract) - Full Time

Salary circa £40k

PCHA is a successful, small community-based registered provider of social housing based in Penge, Southeast London. We own and manage 626 homes, with 66 more due to be handed over in spring of 2025. This includes homes that we own and those that we manage as part of our partnership with the London Borough of Bromley, and we are passionate about working together with our residents and making a positive impact on our community.

We are seeking an experienced Tenancy Services Officer to provide a fantastic service to our residents, dealing with all tenancy-related matters including support to sustain tenancies, managing arrears, ASB, onboarding of new schemes and sign up of new residents, complaints and resident engagement. This is a pivotal role and will be crucial to our future success, ensuring the service we provide to residents is positive and proactive. We have a small but dynamic team and this means that you will have the unique opportunity to make a real difference to both PCHA and our residents.
We are looking for an established housing professional with at least 3 years’ tenancy management experience. You will need a positive and resilient approach with excellent communication and relationship building skills. As well as experience of tenancy services and a passion for customer service, the successful candidate will embody the vision, values and ambitions of PCHA. 

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The successful candidate will need to:

• have a positive outlook and approachable manner
• be customer focussed and able to solve problems
• be proactive, supportive and non-judgemental
• have strong experience of delivering proactive and holistic tenancy services
• be highly organised, with good admin and IT skills
• be resilient and able to stay calm under pressure
• be self-motivated and able to work autonomously

You will need to have a full driving licence and access to a vehicle.

Visit www.pcha.co.uk to find out more about us.

 

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