The aim of the g320 is to promote and share good practice amongst those “smaller but beautiful” associations providing a range of housing and care services in the capital and indeed across the country.
This report has been produced to highlight that diversity, professionalism, community impact, and focus on our customers are our core strengths. Many of us are working towards developing more homes for the communities we serve, acutely aware that there is significant demand in London and the South East for the housing we provide.
We have featured the stories of a number of members to show our diversity and achievements. We have also compared the views of our tenants on our services through benchmarking satisfaction rates and costs and these statistics are also included.